I have Track & Trace but have not yet received the package.

 Track & Trace carrier PostNL. We use different carriers.
 This information only relates to the carrier PostNL from the Netherlands.

Dear ...............................,

Your order has been passed on to our distributor and will be delivered to you as soon as possible.

You may track the shipment via this track&trace link: ???...................... Information may not be available yet. The information is usually not visible until the evening.

If you have any questions regarding the delivery of your order, please contact us.

If you receive this e-mail from CanyonZone informing you that your package has been presented to the carrier, you will find a track & trace link. This is the carrier PostNL. You click on the link and you get the following page (partially shown here)

 The language can be changed at the top right.


At the bottom left are 2 or 3 texts.
When clicking on the text "View at shipping partner", here the bottom left bottom text, this gives the information of the local carrier.


If you have any questions regarding the delivery of your order (delay / missing), please contact us via e-mail or telephone contact. N.B. not via notifications such as Messenger, Instagram, Facebook or Whatsapp..

See also FAQ: I placed an order a few weeks ago and it still hasn't arrived.

FAQ overview: Go back.


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