Customer Service

Customer Service of CanyonZone

Business hours and holidays
Through our website, you can always order any products. Our physical location works with opening times. These can be found below. During holidays may have special opening hours.
Go to Business hours and holidays >>


Ordering and delivery
Through our webshop you can easily purchase products. In a roadmap, we would like to explain how it works. Also, we like to know how the supply works and what the delivery times.
Go to Ordering and delivery >>


Exchanges and returns
If a product is not good, or you're not satisfied, you can return or exchange. Via a return request form you can send the product back and we will return your pending.
Go to Exchange and return >>


Giftcards (vouchers)
Did you receive a gift or want to give someone a gift? We have two versions, online gift shop for the physical and coupons for in-store.
Go to Giftcards (vouchers)>>


Company Information
Learn more about our organization, CoC number or VAT data? Can. This information can all be found on the following page. Useful for transactions and businesses.
Go to Company information >>

 

Contact and address details
To contact or come to our store in The Hague for a fitting session, you can. Come to our physical location in Zutphen and get advice.
Go to Contact and address details >>


Shipping and pickup
You can ship or self pick up the ordered products. This allows you to specify your order. Shipping costs are calculated automatically.
Go to Shipping and pick up >>


Payment Methods
Through the web shop you can choose from a number of payment methods. This can directly online via PayPal.
Go to Payment methods >>

 

Warranty and repair
The product is gone faulty or broken, please let us know. Each provider has its own warranty and service. Pay attention; charges may be applicable.
Go to Warranty and repair >>


Suggestions and complaints 
Do you have suggestions about products or would like to make a complaint. Then let us know. See the link below for more information. We take your comments seriously.
Go to Suggestions and complaints >>

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  • 15-10-2020 - https://www.canyonzone.com/a-43513167/10mm-rope-group-usage-guiding/beal-pro-canyon-10-3mm/#description

    it is WRONG...this rope is NOT made from polyester and...  read more
  • 29-09-2020 - Hi, i would like to order some full set of...  read more
  • 18-09-2020 - Hello!
    Îm looking for 200m of Beal spélénium unicore orange ...  read more
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