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Shipping Costs During Peak Season

What is Peak Season?

Peak season refers to the busiest time of year for shipping, driven by events like Black Friday, Cyber ​​Monday, and the holidays. It typically begins in early October and runs into January. During this period, shipping volume increases dramatically, putting additional pressure on carriers and logistics networks.
Even with additional staff, automated systems have limits on capacity, making delays inevitable during peak season.

Peak Surcharges

Carriers charge peak surcharges to ensure service and delivery experience remain consistent despite the significant increase in shipments. These additional charges cover carriers' higher expenses, such as increased staffing and longer working hours. They are applied in addition to other regular surcharges.
NB: carriers use different periods for which the surcharge is charged.

What are the consequences?

  • Canyonzone will temporarily adjust the "shipping costs" and "Free shipping on orders over xxxx" during the peak period if necessary.
  • At the end of the period (in January), the shipping costs will be reviewed based on the carriers' increases. As a customer, you can choose when to place an order to minimize the risk of higher shipping costs and delivery delays during peak periods.

Please note: Canyonzone ships under the Incoterm DAP (Delivered at Place). This means that any applicable customs duties or fees are the responsibility of the recipient; if you, as the recipient, refuse to pay for or accept the shipment, it will be returned to Canyonzone, who will then be liable for both the shipping costs and the customs fees. These costs are the responsibility of the customer.

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