Warranty and repair

When warranty

 All articles that you buy from us, the statutory warranty applies. This means that the product must be in good condition and in normal use must function properly. When you receive an item that is not the case, we will provide you as soon as possible a suitable solution. Depending on the item, we do this by replacement, repair or refund. In addition to the statutory warranty limited Warranty for some items. A manufacturer's warranty is an additional guarantee provided by the importer or manufacturer. The manufacturer or importer may itself impose conditions on this guarantee. More information about the manufacturer can be found in the documentation / labeling of the product.

If the item is used improperly, such as in fall, impact or crushing damage, or misuse, you are not entitled to free repair or replacement. Even if the defect is within the expected pattern during normal use of the article, for example wear, you can not claim free repair or replacement. You can of course send your article to make the payment of a fee to repair if possible. Please contact with one of our employees through 0031 (0) 6 2023 7357. Repair or replacement does not bring renewal and / or extension of the warranty with it, unless clearly stated otherwise.

Request warranty or repair
If you are entitled to warranty, you first a 'return request' request before sending the product to us. This can be easily done via the following steps;

Step 1 question request a return request
- Download the return request, print it out and fill in.

Step 2 fill data and information
- Fill in your contact
- Fill the data and mention, if applicable, the size and color
- Describe the damage / defect and possibly how the damage / defect arise
- Add one or more photos to clarify your description (not the product, which is step 6!).

Step 3 Check the application
- Check whether the application is fully and correctly completed

Step 4 sending request
- Send the application by mail or by mail to:
CanyonZone  Attn return product warranty
Maria Rutgersstraat 49
7207GX Zutphen
Or by mail to: info@canyonzone.com o.v.v. warranty.

Step 5 processing the application
- Once the application is submitted, we will review this application or you are entitled to warranty. This may take several days because often contact the dealer is required.
- Once your application has been reviewed, we will contact you with regard to the processing of the application.
- If you are entitled to warranty or repair, then you can proceed to Step 6

Step 6 Return Shipping product
- Pack the article together with the sales invoice (or a copy) and a copy of the application, in a solid package to;
CanyonZone Attn return product warranty
Maria Rutgersstraat 49
7207 GX Zutphen

Step 7 guarantee fee
- Once the product arrives with us you will receive a confirmation by email.
- Also let us know by which time you can expect the guarantee fee.

The warranty product is no longer available
If the product to which the warranty is no longer available, we will work with you find an appropriate solution. This may be a refund of the purchase price or replace the product with a comparable product. If the product is replaced by a product with a lower selling price than the original product, the difference will be refunded to your account. If the product is more expensive the remaining amount will be charged.

Product returned for warranty
If you are entitled to warranty, you first a 'return request' request before the product is sent to us. This can easily through 'return request". If the application is still under warranty, the product in a solid package along with the original sales invoice and return the application to be sent;
CanyonZone Attn return product warranty
Maria Rutgersstraat 49
7207GX Zutphen
Or by mail to: info@canyonzone.com

Repair costs
If we find that the defect within the warranty and guarantee period is, the item will be replaced or repaired free of charge. If the defect is outside the warranty and warranty period, we can see if the product can be repaired. Costs for repairs will be borne by the customer. Once we have reviewed your request we can make an estimate of the expected repair costs. These costs will be communicated to you and if you agree with the cost we will repair the product. After payment of the cost of repair, we will return the product. When sending a request for review of product warranty to a manufacturer and showing no warranty award, then the shipping and assessment costs borne by the customer.

Duration handling repair and warranty
It depends on each product and supplier how long it takes the settlement. We always try to give the best possible estimate on the expected duration and will keep you informed of developments.


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