Suggestions and complaints

SUGGESTIONS

 Have a suggestion and would you like to advise us, please let us know.
 
How do you have a suggestion?
Suggestions can be sent in two ways, by mail letter or e-mail.
CanyonZone Attn Suggestions
Maria Rutgersstraat 49
7207 GX Zutphen
Or by mail to: info@canyonzone.com o.v.v. suggestion

Another option is to come by the shop in Zutphen and tell your suggestion to one of our staff. The coffee is always ready.

COMPLAINTS
We gladly offer you the best products and service. Yet it may be that you are not satisfied with a product, service or how we appeal to you. Before you can file a complaint with us. We solve the problem with you on. You read below what we do with your complaint and what you can expect more from us in the handling of your complaint.

What is a complaint?
A complaint is a clear written expression of dissatisfaction with the state of affairs at CanyonZone you as non-customer friendly experience or have experienced. For example you can have a complaint about our products or our services.

Got a complaint?
Let us know. Then we can improve our services.

How do you make a complaint?
Complaints can be sent in two ways, by mail letter or e-mail.
CanyonZone Attn Complaints
Maria Rutgersstraat 49
7207 GX Zutphen
Or by mail to: info@canyonzone.com 
quoting complaint

What must be included in the letter / e-mail?
- Contact details
- Date and Location
- Product or service
- The complaint of Contents

Handling complaints
A complaint will be assessed and handled by the responsible team manager. The team manager agrees complaints always with a knowledgeable staff member. Within 14 days you will receive an e-mail with the reaction of CanyonZone.com 
 on your complaint. It contains the necessary agreements or undertakings, and / or a decision explained. In order to respond quickly to your complaint, or because additional information is needed, it may be that we will call you. Agreements made in this conversation, subsequently confirmed in writing always.

If we do not come out, you can submit the dispute to the arbitration committee via the ODR platform (link: http://ec.europa.eu/consumers/odr/);

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