I placed an order a few weeks ago and it still hasn't arrived.
CanyonZone does its best to keep the customer informed of the progress of their order. As soon as the package has been presented to the transporter, we will inform you as follows.
We hereby confirm that your order with reference number .......... has been shipped by us to the transporter today to ship to:
Your name and address
You will receive a separate email with a trace link.
See also FAQ: I have Track & Trace but have not yet received the package.
Note: If a package has arrived in the addressed country, the time required for customs clearance must be taken into consideration.
In the unlikely event that something is wrong with the order, please email us directly at firstname.lastname@example.org, we will ensure that the problem is solved as soon as possible.
FAQ overview: Go back.