Can I order from CanyonZone as a recipient in the United Kingdom (UK)?
As a recipient in the United Kingdom (UK), it is important whether you have a VAT number.
If so, B2B delivery is possible, whereby you as the recipient pay all taxes, import VAT and possibly also import duties and clearance costs.
If you do not have a VAT number, you are a private customer / consumer, then a threshold amount applies for the payment of tax(s).
- for shipments with a value under £135 (+/- €160), I as the sender have to pay the VAT (usually 20%). As this corresponds almost to the Dutch rate, orders up to this amount can be requested through the regular process.
- for shipments with a value above £135 (+/- €160) the recipient pays all taxes, import VAT and possibly also import duties and clearance costs. This request can be requested in the regular way in the webshop.
Due to customs clearance and the associated administrative settlement, a longer delivery time than before January 1, 2021 must be taken into account.
It also appears that clearing the goods takes time.
Once the import costs have been paid, the package will continue on its way.
If you receive an email: CanyonZone <firstname.lastname@example.org> with the text "Your order has been offered to PostNL via MyParcel and will be delivered to you as soon as possible." you can check this at the link https://www.parcelforce.com/track-trace and also contact parcelforce about how to proceed. please note: Parcelforce send out a hardcopy paper letter to you for the import costs that has to be paid.
Enter the Track&Trace of the shipment on the page. At the top you will see the Track&Trace code of this parcel at the parcelforce, with the message that payment still has to be made.
This link https://www.parcelforce.com/help-and-advice/receiving/how-pay-customs-charge explains how to pay.
Return or exchange from outside the European Union (EU) is only possible after consultation. This is due to import duties, VAT and clearance costs (excise and other costs). For the procedure see CanyonZone / Customer service / Exchanges and Returns
FAQ overview: Go back.