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VAT and import duties

Canyonzone ships under the Incoterm DAP (Delivered at Place). This means that all applicable customs duties or fees are the responsibility of the recipient.

Customs and Import Duties:

Customers may be subject to import duties and taxes, which are levied once the package reaches the destination country. These additional customs clearance costs are the responsibility of the customer.

No VAT (0% rate) is charged:

  • For deliveries to all customers outside the EU
  • For companies within the EU, CanyonZone requires that its VAT number and Chamber of Commerce number are known to it. Customers must enter/provide these themselves.

Please note: If you, as the recipient, refuse to pay for or accept the shipment, it will be returned to CanyonZone, who will then be liable for both the shipping costs and the customs fees. These costs are the responsibility of the customer.

For more information, see: CanyonZone Customer Service / Ordering and Delivery / VAT and Import Duties

FAQ overview: Go back.

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